Privacy Policy
Marriage With Mercy respects your privacy and is committed to protecting your personal information.
Information we collect
When you contact Marriage With Mercy, submit an enquiry form or use our services, we may collect information such as:
- Your name
- Email address
- Phone number
- Information you choose to provide about your marriage or circumstances
- Booking and payment information
- Any messages or correspondence you send to us
Please avoid including unnecessary highly sensitive personal information in an initial enquiry form.
How we use your information
We may use your information to:
- Respond to your enquiry
- Contact you about marriage counselling
- Arrange and manage counselling sessions
- Communicate with you before or after a session where appropriate
- Process payments and bookings
- Maintain necessary business and administrative records
- Improve the services provided by Marriage With Mercy
We do not sell your personal information.
Our legal basis for using your information
We use personal information where it is necessary to respond to an enquiry, provide services you have requested, meet our legal obligations, or where we have a legitimate business reason to do so.
Where consent is required, we will ask for it separately.
Who we may share information with
We may use trusted service providers to help operate Marriage With Mercy, such as:
- Website and email providers
- Booking and scheduling services
- Payment processors
- Meta/Facebook lead forms
- Video-call or communication platforms
We only share information where reasonably necessary for providing or operating the service, or where required by law.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, safeguarding, accounting and administrative requirements.
Confidentiality
Marriage counselling is treated as private and confidential. However, confidentiality is not absolute. Information may need to be disclosed where there is a serious safeguarding concern, risk of harm, legal requirement, or another situation where disclosure is reasonably necessary.
Your rights
Depending on the circumstances, you may have rights over your personal information, including the right to:
- Ask for a copy of the information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete information where appropriate
- Object to or restrict certain uses of your information
- Withdraw consent where we rely on consent
You may also raise a concern with the UK Information Commissioner’s Office if you believe your personal information has not been handled properly.
Contact
If you have any questions about this Privacy Policy or how your information is used, please contact:
Marriage With Mercy
Email: MarriageWithMercy@outlook.com
Last updated: August 2026
